Home FAQ


Where are you located?
All of our products are shipped (with love!) from Winnipeg, Canada!

What is your return policy?
We want you to love your new jewelry! Exchanges or refunds are available within seven days of receiving your package.  Return shipping is the responsibility of the purchaser.
In the rare case of a manufacturing defect, please send us an email and we would be happy to resolve the situation.

Will I have to pay taxes on top of my purchase?
We hate checkout surprises!  That’s why taxes are already included in the displayed purchase price!

How much do you charge for shipping?
We offer $10 flat rate shipping within Canada & the continental United States.  Orders over $75 always ship free!

Do you design all of your jewelry?
We currently do not design our own pieces, but instead have created a thoughtfully curated selection of beautiful and unique jewelry from designers & suppliers around the world.

What currency are your prices listed in? 
While we love shipping our products to other countries, Pretty Little Details processes all orders in CAD.